If you forget your login credentials, there's a backup way to get into your account. The idea of password-recovery questions is simple. Your first mistake, it turns out, was answering those dumb security questions accurately in the first place. You've already screwed up, just not in the way you think. It's password-recovery time, and before you know it you're scratching your head trying to remember the name of your first pet and what your favorite movie was 3 years ago. Password resets must be done over the phone so the Service Center can verify your identity.We've all been there: You try to log into a rarely used online account only to realize you've forgotten the password. If you have not set up account recovery information, call the ITS Service Center at 734-764-HELP (4357) and select the option to reset your UMICH password.ĭo not send email. Phone the ITS Service Center for a Password Reset If you have a Michigan Medicine (Level-2) password and are using a computer on a Michigan Medicine network, you can reset your UMICH (Level-1) password yourself in the settings on your Michigan Medicine Profile Page. If you attempt to change a forgotten password to your current (forgotten) password, an error message will display and you will need to enter a new password. You may not set your new password to the same thing as your current password. You will be taken to the Change Password page in UMICH Account Management, where you can set a new password.If the code is not there, phone the ITS Service Center at 734-764-H ELP (4357) for a password reset. No Code? If you have not received your code in your inbox, and you had it sent to your non-UMICH email address, check your email junk or spam folders. You can get a new code by starting over on the Forgotten Password page of UMICH Account Management. On the Verify Code page, enter the code and click Submit.An account recovery code will be sent to your account recovery contact phone number or email address. Select or confirm where you want to receive the password reset code, then click Submit. If you entered both a mobile phone number and an email address, you will need to choose which of the two you want your password reset code sent to. It will be partially masked for your security. On the Get a Code page, you will see the account recovery information you provided in the past.Sponsored people with temporary uniqnames will be prompted to verify their identity with either the non-UMICH email address or phone number they provided when their sponsorship and uniqname were set up. Provide either your date of birth or your UMID number, and then click Submit.
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